Lead Engage Agency partners with leaders of organizations to create and implement a custom playbook to navigate changes and achieve improvement. Our playbooks are tailored to build and grow organizations through the engagement of employees and celebration of success.

Doing a full assessment of your organization gains insights into your financial health, economic challenges, customer perspectives, and position in the market. In keeping with our desire to listen first and then speak, we ask a lot of questions, creating a comfortable environment that encourages everyone to speak openly. We learn what stakeholders are concerned about and gain insights into your organization’s strengths, weaknesses, challenges, threats and opportunities. If there are processes in your business that can be improved, we can show you how. If there are cash flow, profitability, balance sheet issues, we can strategize on how to resolve them. If there’s a breakdown in communication we can solve it together. At the end of this phase, you will receive a written report summarizing the results, highlighting areas of concern, and action item recommendations to improve results.you will receive a written report summarizing the results, highlighting areas of concern, and action item recommendations to improve results.

With all this information in hand, we lead you through a process to design and build a custom playbook. The heartbeat of the playbook is your Success Number. This number gives everyone a target to work toward that will have the greatest impact on your organization. This Success Number clearly defines winning and must be achieved or nothing else matters. The playbook defines what is needed to achieve the Success Number. It details how to get everyone on board and celebrates progress along the way.

Just because you have a playbook doesn’t mean you know what to do with it. That’s why we come alongside the playbook and help you, your stakeholders, and employees learn how to best put these activities into practice. We work with teams to design short term improvement plays that create quick wins and support progress toward your Success Number. Everyone is encouraged to take ownership in winning and celebrate together as improvements are realized.

Even after the playbook has been implemented and you’ve been seeing your organization achieve its Success Number, we still check in with you. Follow ups are completed to be sure everything is on track, help navigate any changes you encounter, and work with you as you develop your next playbook. We want to help you build an organization that will thrive over the long term and is strong, savvy, and a great place to work.